Volunteer & Serve Team Assistant (Clay)

Volunteer & Serve Team Assistant(Clay)

by admin / September 24, 2026

Now Hiring

Full-time, hourly-paid position
40 hours per week
FeedBHM Clay

5271 Old Springville Rd, Pinson, AL 35126

Our most important function is as a ministry. People come first. No matter the task
at hand, we do everything in our power to make a place for everyone. We stop and
listen, we pray, and we encourage gifts, skills, and purpose. We foster
relationships with people where they are, whether in abundance or crisis. Our
vision comes down to the basics of the early church: “We all have a need; we all
have something to give. If we all share what we have, we all have what we need.”
Grace Klein Community ? Website

Position Overview
Grace Klein Community is seeking a motivated and enthusiastic Volunteer and Serve
Team Assistant to support the recruitment, organization, and management of volunteers
and Serve Teams. The Assistant will play a key role in ensuring volunteers are
engaged, equipped, and empowered to make a positive impact within our community.

Key Responsibilities
Volunteer Onboarding Assistance
Ensure all volunteers are warmly welcomed, properly oriented, and provided with
a tour of the space, then thoughtfully placed in areas where support is most
needed.
Ensure all volunteers understand the mission, vision, and “why” behind Grace
Klein Community before serving.
Ensure all volunteers complete and sign their waiver prior to serving.
Assist in providing resources, materials, and guidance to ensure volunteers are
prepared to support operations.
Volunteer Recruitment & Engagement Support
Assist in implementing strategies to recruit volunteers from diverse backgrounds
and skill sets.
Engage volunteers to support daily operations, programs, and events.
Build and maintain a strong volunteer base by developing relationships with
current and prospective volunteers.
Manage the GKC volunteer WhatsApp group and continuously add new
volunteers to grow the volunteer network.
Communicate daily operational volunteer needs through the WhatsApp group,
including specific tasks, shifts, and areas where additional support is needed.
Proactively engage volunteers each day to secure support and ensure operational
needs are adequately staffed.
Lead and direct volunteers in daily operational tasks, ensuring they understand
their assignments and are positioned to serve effectively.

Prepare volunteer stations, supplies, and work areas in advance to ensure a
smooth and organized volunteer experience.
Evaluate daily priorities and redirect volunteers as needed to ensure the most
important needs are addressed first.
Avoid assigning or allowing “busy work” when higher-priority operational needs
require attention.
Provide clear instructions, support, and encouragement to volunteers throughout
their service.
Capture photos and highlights of volunteers serving and share them in the
FeedBHM WhatsApp photo group.
Collect volunteer testimonials and personal stories about their serving experience
and share them in the designated Testimonial Teams chat.
Recognize and encourage volunteers to promote continued engagement,
participation, and retention.
Assist with coordinating volunteer coverage and ensuring adequate volunteer
support for daily operations and special events.
Data Tracking Assistance
Maintain accurate records of volunteer information, hours contributed, and impact
metrics.
Ensure volunteer hours and in-kind donations are logged at the end of every day.
Track and maintain key performance indicators (KPIs), ensuring weekly metrics
are accurately recorded and up to date.
Proactively work toward KPI goals by applying focused effort and aligning metrics
with areas of need to support both individual and organizational impact.
Community Outreach Hall & Program Support
Prioritize daily operational needs based on urgency, program schedules, and
organizational needs, ensuring volunteer time and resources are directed toward
tasks supporting current operational needs.
Assist in receiving, organizing, and distributing incoming donations, ensuring
items are properly logged and placed in designated areas.

Engage and lead volunteers in intake processes, including sorting clothing in the
processing room, organizing shoes, and logging books and other donated items.
Provide leadership to volunteer teams assigned to the Community Outreach Hall,
ensuring clarity of roles and an efficient workflow.
Oversee the request spreadsheet, ensuring requests are reviewed, prioritized,
and fulfilled in a timely manner.
Lead and coordinate volunteers in pulling, organizing, and preparing requested
items for outreach partners and program needs.
Assist in organizing and leading volunteers in writing thank-you notes, ensuring all
donor acknowledgments are completed accurately and within each quarter.
Support program-related events by helping lead, coordinate, and engage
volunteers as needed.
Assist in recruiting and securing volunteers for program events and special
initiatives.
Uphold and actively cultivate the culture of Grace Klein Community by
maintaining a positive, uplifting, and welcoming atmosphere, including ensuring
worship music is consistently played in shared spaces.
Ensure clear and timely communication with staff regarding ongoing projects,
volunteer needs, and urgent priorities.
HUB Support
Serve as flexible support between HUB and Hall operations, moving between
areas as needed based on daily operational priorities and staffing needs.
Assist with leading and directing volunteers in both the HUB and Hall, ensuring
volunteers are properly assigned and supported.
Monitor volunteer workflow and redirect volunteers as needed to address the
most pressing operational needs.
Provide hands-on support wherever needed, stepping into operational tasks
alongside volunteers when additional assistance is required.
Maintain flexibility throughout the day and adjust between HUB and Hall
responsibilities based on changing operational needs, volunteer capacity, and
program demands.

Help train and guide volunteers in HUB processes, including the drive-through
process and flow of service.
Ensure volunteers accurately capture required demographic information from
individuals participating in the drive-through.
Assist with leading volunteers in cardboard baling and other HUB operational
tasks.
Work Environment & Maintenance
All staff are responsible for the cleanliness and upkeep of their immediate workspace.
Responsibilities include:
Basic daily tidying and organization.
Regularly taking out trash and recyclables.
Ensuring shared equipment and common areas are left clean after use.
Reporting maintenance or sanitation concerns promptly.
Maintaining a clean and safe environment that reflects our commitment to
stewardship and respect for shared spaces.
Ensuring all areas are tidy and presentable for staff, guests, and volunteers.

Weekly Key Performance Indicators
Secure gift cards and coupons.
Recruit Serve Teams.
Secure Community Champion financial donors.
Secure new in-kind donors.
Promote the Give & Take Room.
Secure food or program-related barrels.
Volunteer WhatsApp group engagement.
Secure business partners.
Capture photos and gather testimonials.

Qualifications

Previous experience in volunteer coordination, community engagement, or related
fields is a plus.
Strong communication, interpersonal, and organizational skills.
Ability to work collaboratively in a team environment and adapt to changing
priorities.
Basic computer skills, including proficiency in Microsoft Office Suite.
Passion for social justice, community empowerment, and serving those in need.
Spanish-speaking or bilingual preferred, but not required.

Additional Requirements
Flexibility to assist with occasional evening and weekend events or volunteer
activities.
Willingness to learn and grow in a fast-paced nonprofit environment.
Participate in an on-call rotation schedule for weekend Serve Teams.

Schedule & Reporting
Scheduled hours are Monday–Friday, 8:30 AM–5:00 PM.
This position reports to the Program Coordinator.
The employee will participate in a rotational schedule for Saturday Serve Teams.
Extra hours may be available for leading Serve Teams on Saturdays, or time may
be adjusted in advance with supervisor approval.
Reporting location is FeedBHM Clay, 5271 Old Springville Rd, Pinson, AL 35126.
Hours are recorded in Isolved daily and confirmed at the end of the day each
Tuesday. Time-off requests are also submitted through Isolved.
Payroll is via direct deposit and paid weekly.

Application Process
Interested candidates should submit a resume and cover letter outlining their
qualifications and interest in the position to Daniela Goulsby at
dani@gracekleincommunity.com. Please include “Volunteer and Serve Team
Coordinator Assistant (Clay) – Job Application” in the subject line.

Apply by Email

We will be in touch with you directly to set up an interview should your qualifications align with what

we are looking for.

GIVE US A CALL
+1 205-490-7516

DROP US AN EMAIL
info@gracekleincommunity.com